FAQs
SHOPPING
What products do you offer for pets?
At HyggePaws, we specialize in high-quality pet beds designed for comfort and style. In addition to our signature pet beds, we also offer a range of feeding and drinking products as well as pet furniture to enhance your pet's living environment.
How do I choose the right size for my pet?
We provide detailed size charts and product descriptions for each item. Please refer to these resources to select the appropriate size for your pet. If you're unsure, feel free to contact our customer service for personalized advice.
Are your products safe for pets with allergies or sensitivities?
Yes, we take pet safety seriously. Our products are made from pet-friendly materials and are suitable for pets with allergies or sensitivities. For specific product ingredients or materials, please check the product details or contact us for more information.
Do you offer discounts or promotions on pet products?
Yes, we regularly offer special discounts and promotions on our pet products. These discounts are available for a limited time and can help you save on your favorite items. To stay informed about our latest offers, we recommend subscribing to our newsletter. This way, you'll receive notifications directly to your inbox whenever new discounts or promotions are available.
PAYMENT
How can I make a purchase?
You can make a purchase by browsing our website, adding your chosen items to your cart, and proceeding to checkout. We currently accept PayPal as a payment method, and additional payment options will be added soon.
Is my payment information secure?
Yes, we prioritize your security. Our website uses encryption and secure payment gateways to ensure that your payment information is protected. We do not store any credit card information on our servers.
RETURNS
Can I return or exchange the pet products I purchased?
Yes, we offer a 30-day return policy for product quality issues. To qualify for a return, the item must be in its original condition, unused, with tags, and in its original packaging. To start a return, contact us at service@hyggepaws.com. If accepted, we'll send you a return shipping label and instructions on how to return the package. For more details, please review our Return Policy.
SHIPPING
Do you offer international shipping?
Yes, we provide international shipping to select countries. The typical processing time for orders is 2 business days, and shipping usually takes between 8-15 business days. You can enter your address during checkout to see if we ship to your location. For more details, please review our Shipping Policy.
Can I track my order?
Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s tracking service. You can also track your order directly through our Order Tracking page.
CUSTOMER ASSISTANCE
How can I get assistance if I need it?
For any shipping-related questions or concerns, please reach out to our customer service team at service@hyggepaws.com. We’re here to help you with tracking your order or answering any shipping inquiries.